Privacy Policy

This privacy notice tells you what to expect us to do with your personal information. 

  • Contact details 

  • What information we collect, use, and why 

  • Lawful bases and data protection rights 

  • Where we get personal information from 

  • How long we keep information 

  • Use of cookies 

  • Who we share information with 

  • Sharing information outside the UK 

  • How to complain 

Contact details 

Email: hello@thinkresi.com 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients: 

  • Names and contact details 

  • Addresses 

  • Occupation 

  • Usage data (including information about how you interact with and use our website, products and services) 

  • Information relating to compliments or complaints 

  • Video recordings 

  • Records of meetings and decisions 

  • Website user information 

We collect or use the following personal information for the operation of client or customer accounts: 

  • Names and contact details 

  • Addresses 

  • Purchase or service history 

  • Marketing preferences 

  • Technical data, including information about browser and operating systems 

We collect or use the following personal information for information updates or marketing purposes: 

  • Names and contact details 

  • Addresses 

  • Marketing preferences 

  • Purchase or account history 

  • Website and app user journey information 

  • IP addresses 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 

  • Correspondence 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 

  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 

  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Where we get personal information from 

  • Directly from you 

  • Publicly available sources 

  • Suppliers and service providers 

How long we keep information 

We will only retain your Data for as long as reasonably necessary to fulfil the purposes we collected it for. 

To determine the appropriate retention period for Data, we consider the amount, nature and sensitivity of the Data, the potential risk of harm from unauthorised use or disclosure of your Data, the purposes for which we process your Data and whether we can achieve those purposes through other means. 

Use of Cookies 

We use cookies to help personalise your use of our site. A cookie is a small piece of information which is sent to your computer’s hard drive by your web server so that our website can remember who you are. This information may include information relating to your use of our site, information about your computer such as the computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site. 

We use information from cookies for purposes which may include: 

  • identifying returning users 

  • tracking your use of our site to better develop our site in accordance with your requirements 

  • building up a demographic profile 

Think Resi Consulting use web analytics services through Squarespace. ‘Squarespace Analytics’ is our reporting platform and gives us insight into how our site is performing. With Squarespace Analytics, we can get a clear picture of our visitors and their behaviour through visual reports on statistics like page views, navigation paths and popular content. 

You can delete cookies from your hard drive at any time and you can set your internet browser so that it will not allow cookies to be stored on your computer. 

Who we share information with 

Data processors 

HubSpot Inc - CRM 

This data processor does the following activities for us: 

We use HubSpot to collect and manage personal data such as contact information & browsing behaviour which is used for marketing & customer service purposes. By submitting your information through our forms or email, you acknowledge that the information you provide will be transferred to HubSpot for processing in accordance with their Privacy Policy and Terms of Service. HubSpot complies with all relevant data protection laws, including GDPR. 

Others we share personal information with 

  • Professional or legal advisors 

  • Suppliers and service providers 

  • Professional consultants 

Sharing information outside the UK 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. 

Organisation name: Hubspot Inc 

Category of recipient: CRM 

Country the personal information is sent to: EU 

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address: 

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://ico.org.uk/make-a-complaint/

Last updated 

13 September 2024